Quality Analyst - Leave & Disability Claims

Voya Financial, Inc.; Minneapolis (MN); Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Voya Financial, Inc. is seeking a Leave & Disability Quality Analyst in Minneapolis to audit leave and short-term disability claims, ensure accuracy, and drive regulatory compliance.

You will work with QA and operations leaders to identify trends, improve processes, and support system testing efforts. The role demands attention to detail, strong written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in disability and absence claims management, quality assurance, compliance.
• Strong knowledge of leave and disability products and claim adjudication processes.
• Experience interpreting and applying complex regulations and employer-specific plans.
• Strong analytical and written communication skills.

Responsibilities

• Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.
• Assist with escalated claim reviews and special projects.
• Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.
• Partner with QA Consultants and QA Manager to analyze audit findings and identify trends and risks.
• Collaborate with Operational Readiness, Training, and Operations leadership to improve processes.
• Support projects or system testing efforts to improve efficiency and outcomes.
• Manage claims or quality-related work to support service delivery objectives.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Regulatory Knowledge

Education

High School Diploma or GED

Bachelor’s degree

Tools

FINEOS

Job description

**Leave & Disability Quality Analyst****Get to Know the Opportunity:**The Leave & Disability Quality Analyst is responsible for evaluating the quality, accuracy, consistency, and compliance of leave and short-term disability claim administration. This role conducts claim audits and provides actionable feedback to operational teams to enhance customer experience, regulatory compliance, and overall claim outcomes.**The Contributions You’ll Make:*** Conduct comprehensive audits of leave, short-term disability, accommodation, and related claim files.* Assist with escalated claim reviews and special projects.* Review claim documentation, correspondence, decisions, and system entries for accuracy and completeness.* Partner with QA Consultants and QA Manager to analyze audit findings to identify trends, root causes, and emerging operational risks.* Collaborate with Operational Readiness, Training, and Operations leadership to improve processes and procedures.* Support projects or system testing efforts designed to improve operational efficiency, accuracy, and customer outcomes.* Manage claims or quality-related work as needed to support service delivery objectives.**Minimum Knowledge & Experience:*** High School Diploma or GED* 2+ years of experience in disability and absence claims management, quality assurance, compliance.* Strong knowledge of leave and disability products and general claim adjudication processes.* Experience interpreting and applying complex regulations and employer-specific plans.* Strong analytical and critical thinking skills.* Excellent verbal and written communication skills.* Ability to manage multiple priorities in a fast-paced environment.**Preferred Knowledge & Experience:*** Bachelor’s degree* Experience conducting audits or quality reviews.* Knowledge of FMLA, ADA, STD, PFML, and state leave regulations.* Experience with FINEOS claim system or similar claim management platforms.#LI-IB1****Compensation Pay Disclosure:****Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$56,220 - $70,280 USD****Be Well. Stay Well.****Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.****What We Offer***** Health, dental, vision and life insurance plans* 401(k) Savings plan – with generous company matching contributions (up to 6%)* Voya Retirement Plan – employer paid cash balance retirement plan (4%)* Tuition reimbursement up to $5,250/year* Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.* Paid volunteer time — 40 hours per calendar year*Learn more about* Voya benefits (download PDF)****Critical Skills****At Voya, we have identified the following critical skills which are key to success in our culture:* ****Customer Focused**:** Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.* ****Critical Thinking**:** Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.* ****Team Mentality**:** Partnering effectively to drive our culture and execute on our common goals.* ****Business Acumen**:** Appreciation and understanding of the financial services industry in order to make sound business decisions.* ****Learning Agility**:** Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.*Learn more aboutCritical Skills*****Equal Employment Opportunity*****Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.*****Reasonable Accommodations*****Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference* *resources for applicants with disabilities.*