Leasing Specialist - Resident Experience & Community Growth

Madison Apartment Group; Newtown Square (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) Retirement Plan matching

Professional development opportunities

Paid time off (vacation, sick, holiday

Employee rental discounts

Paid new parent leave

Inclusive company culture

Job summary

Madison Apartment Group is actively seeking a Leasing Consultant to be the first point of contact for prospective and current residents. You will conduct property tours, process lease applications, and coordinate move-ins to drive occupancy and customer satisfaction.

The role emphasizes strong customer service, sales acumen, and coordination with maintenance and events teams to foster a vibrant community atmosphere.

Qualifications

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

Responsibilities

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Skills

Sales experience

Customer service

Organizational skills

Communication skills

Tools

CRM / Yardi

Microsoft Office

Job description

Madison Apartment Group is actively seeking a Leasing Consultant to be the first point of contact for prospective and current residents. You will conduct property tours, process lease applications, and coordinate move-ins to drive occupancy and customer satisfaction.

The role emphasizes strong customer service, sales acumen, and coordination with maintenance and events teams to foster a vibrant community atmosphere.