Resident Experience & Leasing Consultant

Madison Apartment Group; Lansdale (Montgomery County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Professional development

Paid time off

Job summary

Madison Apartment Group in Lansdale, PA is seeking a Leasing Consultant to be the first point of contact for prospective and current residents, guiding rentals, move-ins, and resident relations.

You will conduct tours, market property amenities, coordinate events, and maintain accurate records while delivering exceptional service in a collaborative environment.

Qualifications

• Two years of sales/leasing experience preferred.
• Demonstrated exceptional customer service.
• Strong organizational and communication skills.

Responsibilities

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including prospect qualification and lease prep.
• Plan and participate in resident functions and community events.
• Maintain knowledge of the market and generate prospects through advertising and follow-up.
• Manage resident service requests and coordinate with maintenance for timely resolution.
• Inspect model units and grounds for cleanliness and report needs.
• Assist in managing site social media platforms and maintain resident records.
• Complete lease applications, verify applicants, and notify decisions.
• Organize and file reports, leases, and paperwork.

Skills

Sales/Leasing

Customer service

Organization

Communication

Tools

CRM/Yardi

Microsoft Office

Job description

Career Opportunities with Madison Apartment Group

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At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Leasing Consultant

We are seeking an enthusiastic and customer-focused Leasing Consultant to join our team. In this role, you will be the first point of contact for all prospective and current residents, playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.

Key Responsibilities:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Qualifications:

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

If you are a proactive and detail-oriented leasing consultant looking to make a positive impact in a dynamic environment, we encourage you to apply!

Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.