Resident Experience & Leasing Specialist

Madison Apartment Group; Pennsylvania; Hybrid; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Comprehensive health coverage

Company matched 401(k) Retirement Plan

Opportunities for professional growth

Paid vacation, sick, and holiday time

Employee rental discounts

Paid new parent leave

A supportive and inclusive company文化

Zusammenfassung

Madison Apartment Group is seeking a Leasing Consultant to be the first point of contact for prospective and current residents, coordinating apartment rentals, move-ins, and resident relations. You will also help plan resident events to foster a welcoming community.

The role requires a customer-focused, organized professional with strong communication skills and experience in leasing or sales. Competitive benefits and growth opportunities are offered as part of a supportive team culture.

Qualifikationen

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

Aufgaben

• Provide exceptional customer service and welcome residents and guests.
• Lead property tours, show vacant units, and market amenities to close leases.
• Handle all leasing activities, qualify prospects, and prepare lease documents.
• Plan and participate in resident events and community functions.
• Maintain market knowledge and generate prospects through advertising and follow-up.
• Manage service requests with maintenance to ensure timely resolutions.
• Inspect models, vacancies, and grounds; report defects.
• Maintain resident records and assist with social media updates.
• Complete and verify lease applications; inform prospects of decisions.
• Organize and file leases and paperwork.

Kenntnisse

Sales experience

Customer service

Organizational skills

Communication

Tools

CRM/Yardi

Microsoft Office

Jobbeschreibung

Career Opportunities with Madison Apartment Group

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At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.

Position: Leasing Consultant

We are seeking an enthusiastic and customer-focused Leasing Consultant to join our team. In this role, you will be the first point of contact for all prospective and current residents, playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.

Key Responsibilities:

• Provide exceptional customer service, creating a welcoming environment for residents and guests.
• Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
• Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
• Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
• Assist in managing site social media platforms and maintain accurate resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.
• Organize and file appropriate reports, leases, and paperwork.

Qualifications:

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office; experience with CRM/Yardi preferred.

Why Madison Apartment Group?

• Comprehensive health coverage and benefits.
• Company matched 401(k) Retirement Plan.
• Opportunities for professional growth and development.
• Paid vacation, sick, and holiday time.
• Employee rental discounts.
• Paid new parent leave.
• A supportive and inclusive company culture.