Leasing Specialist - Apartment Homes & Resident Services

Jobs2Web; Irvine (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

Irvine Company Apartment Communities (a division of Irvine Company) seeks a leasing professional to engage with future residents and guide them through the home-search process. You will handle calls, emails, and chats, present community benefits, and help convert inquiries into leases.

Successful candidates will have strong communication, customer service skills, and the ability to manage multiple contacts while maintaining accuracy across systems and promotions.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• Able to handle multiple customer contacts and issues simultaneously.
• Calm demeanor and solid problem solving skills with sound judgement.

Responsibilities

• Handle incoming sales by phone, e-mail and online chat and manage all follow up.
• Engage, Discover, Build Value and Advance each prospective resident calling in, and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
• Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
• Input all activity into company provided databases (Pivotal/PCIC, One Site, Pricing Tool) in a timely and accurate manner.
• Stay up to date with all promotions/leasing incentives.
• Accurately and completely communicate the benefits and features of the ICAC portfolio.
• Assist in marketing your assigned communities to generate phone traffic.
• Ability to work in a team environment supporting each other to exceed customer expectations and sales goals.
• Provide accurate information to residents in a courteous manner; fill all reasonable residents’ requests or requirements.

Skills

Communication skills

Customer service

Interpersonal skills

Sales experience

Education

High school diploma

Job description

Irvine Company Apartment Communities (a division of Irvine Company) seeks a leasing professional to engage with future residents and guide them through the home-search process. You will handle calls, emails, and chats, present community benefits, and help convert inquiries into leases.

Successful candidates will have strong communication, customer service skills, and the ability to manage multiple contacts while maintaining accuracy across systems and promotions.