On-Site Leasing Specialist: Tours & Customer Experience

Irvine Company; Irvine (CA); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

The Irvine Company Apartment Communities is seeking a Leasing Coordinator to support the Centralized Leasing Team with on-site services for prospective residents. You will greet prospects, conduct tours, and enter information into CRM systems, contributing to leasing goals with strong customer service and administrative acumen.

You will ensure a high-quality tour experience, assist with TourGuide App, and maintain presentation quality of tours, model units, and vacant units across our Irvine

Qualifications

• High school diploma or equivalent work experience.
• Minimum 2 years experience in customer service or sales.
• Strong verbal and written communication skills.

Responsibilities

• Greet prospects and serve as a point of contact for walk‑in traffic.
• Conduct guided tours and assess customer needs to improve service.
• Input activity and customer information into CRM databases accurately.
• Support the Centralized Leasing Team with lead follow up as needed.
• Ensure tour path, model units, and community presentation quality.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or equivalent

Tools

CRM databases

TourGuide App

Job description

The Irvine Company Apartment Communities is seeking a Leasing Coordinator to support the Centralized Leasing Team with on-site services for prospective residents. You will greet prospects, conduct tours, and enter information into CRM systems, contributing to leasing goals with strong customer service and administrative acumen.

You will ensure a high-quality tour experience, assist with TourGuide App, and maintain presentation quality of tours, model units, and vacant units across our Irvine