Resident Relations & Leasing Specialist

Jobs2Web; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Irvine Company Apartment Communities in California is seeking a on-site Resident Services Specialist to assist residents with inquiries, move-in/out, renewals, and account statements. You will support leasing-related tasks and maintain records in OneSite, ensuring a high-quality, responsive experience.

The role emphasizes strong communication, problem-solving, and adherence to schedule, including weekends or evenings as needed, with focus on customer satisfaction and renewal performance.

Qualifications

• High School Diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Superior customer service skills and a desire to help people.
• Excellent written and oral communication and interpersonal skills.
• Ability to handle basic accounting principles.

Responsibilities

• Promotes positive, proactive customer interactions to ensure high-quality on-site experience.
• Solve resident relations issues in a timely manner.
• Assist residents with move-in and move-out processes as needed.
• Perform resident retention and renewal activities.
• Record all resident concerns and requests accurately in the system.
• Contribute to improving resident relations and community reputation.

Skills

Customer service

Communication skills

Interpersonal skills

Basic accounting principles

Education

High School Diploma or equivalent

Job description

Irvine Company Apartment Communities in California is seeking a on-site Resident Services Specialist to assist residents with inquiries, move-in/out, renewals, and account statements. You will support leasing-related tasks and maintain records in OneSite, ensuring a high-quality, responsive experience.

The role emphasizes strong communication, problem-solving, and adherence to schedule, including weekends or evenings as needed, with focus on customer satisfaction and renewal performance.