Sales & Service Supervisor — Leasing & Community Leadership

XCORP AvalonBay Communities Inc.; North Palm Beach (FL); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential seeks a Sales and Service Supervisor (Assistant Community Manager) in North Palm Beach, FL. You will lead the leasing team, drive a strong sales and marketing strategy, and coach consultants to achieve community goals while ensuring outstanding resident experiences.

You will manage daily office operations, support move-ins and renewals, and monitor market conditions. A background in multifamily leasing and supervisory roles is preferred; Vivmark offers competitive benefits

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1+ year of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Leasing / sales leadership

Customer service

Team coaching

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential seeks a Sales and Service Supervisor (Assistant Community Manager) in North Palm Beach, FL. You will lead the leasing team, drive a strong sales and marketing strategy, and coach consultants to achieve community goals while ensuring outstanding resident experiences.

You will manage daily office operations, support move-ins and renewals, and monitor market conditions. A background in multifamily leasing and supervisory roles is preferred; Vivmark offers competitive benefits