Leasing & Resident Services Specialist

The Community Builders, Inc.; Detroit (MI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

PTO accruals

HSA contributions

Life & Disability Insurance

401(k) with company match

Commuter benefits

FSA

Job summary

The Community Builders, Inc. is seeking a Resident Specialist to deliver outstanding customer service to residents, guests, and team members at our property site. You will show and lease apartments, assist with move-ins, and provide administrative support to the Property Manager to ensure operations run smoothly.

In this role, experience with Section 8 and LIHTC is preferred. The position requires five days per week in the office, with focus on compliance, resident engagement, and accurate data

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience in property/hotel/retail or sales.
• Experience with office software and Microsoft Office.
• Yardi experience is a plus.

Responsibilities

• Answer calls promptly with high level of customer service.
• Schedule appointments and conduct in-person visits.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects and show the property per procedures.
• Coordinate and track maintenance requests with management.
• Manage rental payment processes and data entry.
• Prepare recertifications and lease renewals.
• Maintain records and perform general clerical duties.

Skills

Customer Service

Typing

Office systems

MS Office

Education

High school diploma or GED

Tools

Yardi

Job description

The Community Builders, Inc. is seeking a Resident Specialist to deliver outstanding customer service to residents, guests, and team members at our property site. You will show and lease apartments, assist with move-ins, and provide administrative support to the Property Manager to ensure operations run smoothly.

In this role, experience with Section 8 and LIHTC is preferred. The position requires five days per week in the office, with focus on compliance, resident engagement, and accurate data