Resident Occupancy Specialist

The Community Builders, Inc.; Baltimore (MD); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company match

Confidential, 24/7 Employee Assistance Program

Job summary

A nonprofit real estate developer is seeking a full-time Resident Specialist in Baltimore, MD. This role involves providing superior customer service, leasing apartments, assisting with resident requests, and managing administrative duties. Qualified candidates should have customer service experience in property, hotel, or retail sectors, and proficiency in Microsoft Office. The position offers competitive pay at $24/hour along with comprehensive benefits including health insurance and a retirement plan.

Qualifications

• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Experience and proficiency of Microsoft Office.

Responsibilities

• Provide superior customer service to residents, guests, and team members.
• Show and lease apartments, assist in moving process.
• Handle administrative support for property-related tasks.

Skills

Excellent Customer Service

Verbal and written communication

Typing speed of at least 35 wpm

Proficiency with Microsoft Office

Education

High school graduate or GED equivalent

Customer service experience in Property/Hotel/Retail, Sales 1+ year

Tools

Microsoft Office

Yardi

Job description

About The Community Builders, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

The Resident Specialist will be responsible for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. The specialist will adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.

Essential Functions

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities

• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Knowledge, Skills And Abilities

• Excellent Customer Service, verbal and written communication (English language) skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and Outlook.

Education & Experience

• High school graduate or GED equivalent.
• Customer service experience in Property/Hotel/Retail, Sales 1+ year.
• Experience and proficiency of Microsoft Office.
• Industry software such as Yardi a plus.

Benefits

• Medical, dental, and vision insurance.
• 12 Paid Holidays & tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.
• Pay Rate: $24/hour.

Equal Opportunity Statement

The Community Builders is an equal opportunity employer.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Strategy/Planning and Information Technology