Leasing & Resident Experience Supervisor

AvalonBay Communities, Inc.; Dallas (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Exclusive team member housing discount

Job summary

Vivmark Residential in Dallas, TX is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and deliver exceptional resident experiences. You will help set goals, coach leasing consultants, and ensure top-tier service while partnering with the Community Manager to drive occupancy and revenue.

The role requires 1–3 years in multifamily housing or related fields, supervisory experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) required; Bachelor's degree preferred.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner to ensure high loyalty and satisfaction.
• Assist in developing, implementing and monitoring programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during move-in, lease renewals, and move-out processes.
• Call or visit competitive market communities to update market surveys and stay informed on market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow Vivmark policies and procedures to ensure compliance with housing laws.

Skills

Leasing experience

Supervisory experience

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Vivmark Residential in Dallas, TX is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and deliver exceptional resident experiences. You will help set goals, coach leasing consultants, and ensure top-tier service while partnering with the Community Manager to drive occupancy and revenue.

The role requires 1–3 years in multifamily housing or related fields, supervisory experience, a high school diploma, and proficiency with Microsoft Office.