Leasing & Community Experience Supervisor

Vivmark Residential; Plano (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential in Plano, TX is seeking an enthusiastic Sales and Service Supervisor to take the helm of our leasing team and drive an exceptional resident experience. This full-time role combines office leadership with hands-on sales, marketing, and training responsibilities to meet community goals.

You will mentor leasing consultants, execute compelling marketing plans, and help ensure high customer loyalty while upholding fair housing and company policies.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience required.
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Leasing experience

Supervisory experience

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential in Plano, TX is seeking an enthusiastic Sales and Service Supervisor to take the helm of our leasing team and drive an exceptional resident experience. This full-time role combines office leadership with hands-on sales, marketing, and training responsibilities to meet community goals.

You will mentor leasing consultants, execute compelling marketing plans, and help ensure high customer loyalty while upholding fair housing and company policies.