Leasing Specialist: Drive Occupancy & Guest Experience

Cardinal Group Companies; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Cardinal Group Companies is seeking a Leasing Team Member to join our team in Austin. This full-time, non-exempt role emphasizes customer service, sales energy, and a commitment to achieving 100% occupancy through active leasing and resident retention.

You will greet prospects, answer calls, present the community, process leases, maintain files, and support events. Strong communication and a positive, professional attitude are essential for success.

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoys and takes pride in providing excellent service.
• Great with people - warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Utilize the Cardinal Way of Leasing by: Warmly greeting prospective clients; Answering incoming leasing calls; Determining needs and preferences; Professionally presenting the community and apartment homes; Utilizing feature/benefit selling; Closing the sale; Following up.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.

Job description

Cardinal Group Companies is seeking a Leasing Team Member to join our team in Austin. This full-time, non-exempt role emphasizes customer service, sales energy, and a commitment to achieving 100% occupancy through active leasing and resident retention.

You will greet prospects, answer calls, present the community, process leases, maintain files, and support events. Strong communication and a positive, professional attitude are essential for success.