Leasing & Resident Experience Lead

Corvias Corporate Services, LLC; Fort Bragg (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

401(k) with match

Paid time off

Paid holidays

Volunteer time off

Job summary

Corvias Corporate Services, LLC seeks a Leasing & Resident Manager to design and implement sales, marketing, and leasing programs that achieve occupancy, resident satisfaction, retention, and revenue goals. The role requires hands-on leadership of day-to-day leasing operations.

You will lead by example, coach team members, oversee marketing, pricing strategies, and compliance with fair housing laws while maintaining a positive resident experience.

Qualifications

• 5+ years of relevant experience, including residential property management experience
• Minimum 3 years in a supervisory role

Responsibilities

• Increase efficiency of leasing operations and ensure procedures meet business requirements and provide a positive experience for prospects and residents.
• Assist in pursuing, identifying, and deploying sales and marketing strategies to increase income, decrease expenses, and add overall value to the program.
• Present the community as a high-quality place to live by ensuring tours, models, and available units are ready for showings through inspection and cross-functional collaboration.
• Oversee day-to-day leasing functions and ensure operations comply with company standards, fair housing regulations, and relevant laws.
• Develop, execute and manage local marketing strategies aligned with program and company standards.
• Oversee day-to-day resident relations and ensure a positive resident experience.
• Oversee the analysis, processing, and reconciliation of housing-related resident financial transactions, identifying variances and resolving discrepancies.
• Proactively resolve complex resident concerns and address chronic policy noncompliance to improve the resident experience.
• Design and deploy resident information and engagement campaigns to increase satisfaction as measured by surveys and rankings.
• Create accountability and ownership among team members, communicate expectations, supervise, and provide timely feedback.
• Lead training and development of team members on company culture, goals, sales techniques, and leasing operations.

Tools

Word processing

Spreadsheets

Database software

Job description

Corvias Corporate Services, LLC seeks a Leasing & Resident Manager to design and implement sales, marketing, and leasing programs that achieve occupancy, resident satisfaction, retention, and revenue goals. The role requires hands-on leadership of day-to-day leasing operations.

You will lead by example, coach team members, oversee marketing, pricing strategies, and compliance with fair housing laws while maintaining a positive resident experience.