Resident Experience & Lease Specialist

Corvias Group LLC; Fort Bragg (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with match

Paid time off

Paid holidays

Volunteer time off

Life and AD&D insurance

Disability coverage

Parental Leave

Military Leave

Flexible Spending Accounts

Tuition reimbursement

Job summary

Corvias Group LLC is hiring a Resident Associate to manage resident transactions and drive revenue through fee enforcement, lease enhancements, and renewals.

The role focuses on maintaining high resident satisfaction, processing move-ins/outs, and ensuring adherence to policies while supporting community initiatives. Weekend/evening availability and a valid driver’s license are required.

Qualifications

• 2+ years of relevant work experience in property management, hospitality or customer service.
• Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling.
• Proven success ensuring customer compliance with account or lease terms; experience with collections, evictions, or fee assessments.
• Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
• Ability to interact with individuals from diverse backgrounds and adapt to changing priorities.

Responsibilities

• Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
• Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
• Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
• Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
• Ensure residents receive timely information about community events, programs, and initiatives.
• Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
• Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
• Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
• And other duties as assigned.

Skills

Customer service

Account management

Conflict resolution

Communication

Sales upselling

Tools

Word processing

Spreadsheet

Database software

Job description

Corvias Group LLC is hiring a Resident Associate to manage resident transactions and drive revenue through fee enforcement, lease enhancements, and renewals.

The role focuses on maintaining high resident satisfaction, processing move-ins/outs, and ensuring adherence to policies while supporting community initiatives. Weekend/evening availability and a valid driver’s license are required.