Leasing Professional

smcinternalcareers; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

smcinternalcareers is seeking a Leasing Professional in Maryland. The role focuses on delivering outstanding customer service while driving leasing activity and conversions. You will act as a brand ambassador, build relationships, and guide prospects from initial contact through move-in.

The ideal candidate combines sales aptitude with strong communication, organization, and a customer-centric approach. Prior leasing or hospitality experience is a plus.

Qualifications

• High school diploma or GED.
• Experience in leasing, sales, customer service, retail, or hospitality.
• Experience with Yardi products a plus.

Responsibilities

• Encourage and build positive relationships with all team members, customers, and vendors
• Manage the leasing process from first point of contact to move-in
• Execute follow-up plan for future residents who do not rent on first visit
• Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
• Complete all leasing paperwork and processes per internal quality control processes
• Inspect apartments and the community to ensure product quality
• Conduct new resident move-in orientations
• Conduct outreach marketing
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

Skills

Sales aptitude

Attention to detail

Flexibility

Written and verbal communication

Organizational skills

Microsoft Word

Microsoft Excel

Internet marketing & sales

Positive professional culture

Education

High school diploma or GED

Tools

Yardi

Job description

Strong background in sales and exceptional customer service skills. The ideal candidate is energetic, personable, motivated, and passionate about creating a positive experience for prospective and current residents.

WHAT WE ARE LOOKING FOR:

Our Leasing Professionals are brand ambassadors for our communities, bringing people and apartment homes together. They are energetic and compassionate individuals with sales expertise and a passion for building relationships.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with all team members, customers, and vendors
• Manage the leasing process from first point of contact to move-in
• Execute follow-up plan for future residents who do not rent on first visit
• Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
• Complete all leasing paperwork and processes per internal quality control processes
• Inspect apartments and the community to ensure product quality
• Conduct new resident move-in orientations
• Conduct outreach marketing
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Sales aptitude with attention to detail
• Flexibility in a fast-paced environment
• Excellent written and verbal communication skills
• Strong organizational capabilities
• Competence with Microsoft Word and Excel
• Proficiency utilizing the internet for marketing, advertising, and sales-related purposes
• Ability to demonstrate behaviors which cultivate a positive professional culture

• High school diploma or GED
• Experience in leasing, sales, customer service, retail, or hospitality
• Experience with Yardi products a plus