Leasing Professional

smcinternalcareers; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

smcinternalcareers is seeking a high-energy Leasing Professional to maximize occupancy and enhance the resident experience. You will drive prospect traffic, convert leads into leases, and build partnerships through outreach while delivering exceptional customer service to current and prospective residents.

The role requires sales focus, relationship-building, and the ability to manage the full leasing cycle with a customer-centric approach.

Qualifications

• Sales ability and relationship-building focus.
• Strong written and verbal communication required.
• Organizational skills and attention to detail are essential.
• Comfort with a fast-paced environment and multitasking.
• Proficient with MS Word/Excel; basic internet marketing skills.

Responsibilities

• Manage leasing process from initial contact to move-in.
• Drive traffic and convert leads to leases.
• Follow up with prospective residents who don’t rent on first visit.
• Meet or exceed traffic, application, move-in, waitlist, and conversion goals.
• Handle leasing paperwork per internal processes.
• Conduct move-in orientations and community outreach.

Skills

Sales aptitude

Communication skills

Organizational skills

Attention to detail

Flexibility

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Yardi

Job description

We are seeking a high-energy, results-driven Leasing Professional to maximize occupancy and enhance the resident experience. In this dynamic role, you will drive prospect traffic, convert leads into leases, build community partnerships through creative outreach, and deliver exceptional customer service to residents and future residents alike.

WHAT WE ARE LOOKING FOR:

Our Leasing Professionals are brand ambassadors for our communities, bringing people and apartment homes together. They are energetic and compassionate individuals with sales expertise and a passion for building relationships.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with all team members, customers, and vendors
• Manage the leasing process from first point of contact to move-in
• Execute follow-up plan for future residents who do not rent on first visit
• Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
• Complete all leasing paperwork and processes per internal quality control processes
• Inspect apartments and the community to ensure product quality
• Conduct new resident move-in orientations
• Conduct outreach marketing
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Sales aptitude with attention to detail
• Flexibility in a fast-paced environment
• Excellent written and verbal communication skills
• Strong organizational capabilities
• Competence with Microsoft Word and Excel
• Proficiency utilizing the internet for marketing, advertising, and sales-related purposes
• Ability to demonstrate behaviors which cultivate a positive professional culture

• High school diploma or GED
• Experience in leasing, sales, customer service, retail, or hospitality
• Experience with Yardi products a plus