Leasing Pro & Community Growth Advocate

CLS Living; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Health Insurance

HSA / FSA

Life Insurance

Parental Leave

EAP

Relocation Assistance

Professional Development

Flexible Work Environment

Unmatched Culture

Job summary

CLS Living is seeking a Leasing Professional in Ann Arbor to deliver first-class customer service to prospects and residents. You will handle requests promptly and create a welcoming, professional office reflecting our commitment to excellence.

Ideal candidates have 2–3 years in sales or customer service, excellent communication, and the ability to market and sell the community. You will engage in community events, campus advertising, and cross-advertising, while maintaining up-to-date property

Qualifications

• Two to three years in a sales or customer service role.
• Excellent written and verbal communication skills.
• Strong organization and analytical skills.
• Intermediate to advanced skills in Microsoft Office Suite and Entrata software.
• Exceptional customer service skills.
• Ability to market and sell the community.
• Excellent time management and ability to prioritize work.

Responsibilities

• Assist with maintaining curb appeal and cleanliness.
• Support Managers in annual marketing plans, ensuring all potential marketing avenues are utilized effectively.
• Conduct consistent daily follow-up with all prospects; identify obstacles and actively work to close leases.
• Maintain up-to-date, thorough product knowledge of the property and competitive market through research and networking.
• Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs to meet occupancy targets.
• Keep the office, common areas, grounds, and model units clean and professional at all times.
• Provide support by filling in for other team members and assist with after-hours emergencies as needed.
• Ensure online presence is current, professional, and engaging.
• Monitor digital platforms and report opportunities for improvement to management.
• Plan, advertise, and manage resident functions and community events.
• Coordinate on-campus advertising events and build partnerships with schools and student organizations.
• Network with local student housing professionals to stay informed of market trends.
• Promote positive relations with residents, parents, staff, and the broader community.
• Spend time on campus and with local businesses to foster cross-advertising.
• Ensure property management software is up to date.
• Perform lease processing, administration, and related tasks.

Skills

Sales experience

Communication

Organization

MS Office

Entrata

Customer service

Time management

Tools

MS Office

Job description

CLS Living is seeking a Leasing Professional in Ann Arbor to deliver first-class customer service to prospects and residents. You will handle requests promptly and create a welcoming, professional office reflecting our commitment to excellence.

Ideal candidates have 2–3 years in sales or customer service, excellent communication, and the ability to market and sell the community. You will engage in community events, campus advertising, and cross-advertising, while maintaining up-to-date property