Leasing & Experience Specialist - Student Living

The Scion Group; Towson (MD); On-site; USD 23,000 - 24,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to support customer experience, marketing and administration at our Towson properties. This role blends marketing, relationship-building, and frontline service in a fast-paced, collegiate setting.

The ETM will thrive in a dynamic environment, using strong communication and problem-solving skills to engage residents and visitors, while supporting community operations and events.

Qualifications

• Customer-centric mindset and strong interpersonal skills.
• Ability to adapt to a frequently changing environment.
• Excellent communication and relationship-building abilities.
• Reliable, self-disciplined and proactive.

Responsibilities

• Provide customer experience and sales through community and amenity tours.
• Communicate feedback on sales barriers to management.
• Execute sales and engagement initiatives as directed by management.
• Suggest local marketing opportunities and messaging.
• Assist with social media and multi-platform communications.
• Plan, promote and execute customer experience and engagement initiatives.

Skills

Customer-centric mindset

Agility

Interpersonal skills

Reliability

Availability

Job description

The Scion Group is seeking an Experience Team Member (ETM) to support customer experience, marketing and administration at our Towson properties. This role blends marketing, relationship-building, and frontline service in a fast-paced, collegiate setting.

The ETM will thrive in a dynamic environment, using strong communication and problem-solving skills to engage residents and visitors, while supporting community operations and events.