Community Leasing & Experience Specialist

Thesciongroupllc; Alabama; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC seeks an Experience Team Member (ETM) to blend marketing, relationship-building, administration and customer service at our properties. This role thrives in a fast-paced, collegiate environment and requires outstanding interpersonal and problem-solving skills.

In this position you will conduct tours, support sales initiatives, collaborate on local marketing efforts and help manage social media and communications to engage residents and guests daily.

Qualifications

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility

Communication

Reliability

Flexibility

Job description

The Scion Group LLC seeks an Experience Team Member (ETM) to blend marketing, relationship-building, administration and customer service at our properties. This role thrives in a fast-paced, collegiate environment and requires outstanding interpersonal and problem-solving skills.

In this position you will conduct tours, support sales initiatives, collaborate on local marketing efforts and help manage social media and communications to engage residents and guests daily.