Leasing & Experience Specialist

The Scion Group; Oxford (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member at our Oxford, OH property. This role blends marketing, relationship building, administration and customer service to create a superior resident experience.

You'll thrive in a fast-paced, collegiate setting with strong emphasis on communication, reliability and adaptability. The ETM works during daytime hours with on-site responsibilities, supporting tours, events, and office operations.

Qualifications

• Customer-centric mindset is essential for interacting with residents and prospects.
• Flexibility to adapt to a frequently changing environment.
• Excellent communication including listening, speaking, and writing.
• Strong interpersonal skills with a diverse population.
• Reliable, self-disciplined team player who shows up prepared.

Responsibilities

• Provide customer experience through tours and responsive interactions.
• Assist with sales barriers and feedback to management.
• Execute engagement initiatives and marketing activities.
• Support local marketing opportunities and messaging efforts.
• Assist with social media and multi-platform communications.
• Plan and support community engagement and marketing events.
• Represent the community positively in and out of the office.
• Log, file, and retrieve customer packages; maintain office areas.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Interpersonal skills

Reliability

Job description

The Scion Group is hiring an Experience Team Member at our Oxford, OH property. This role blends marketing, relationship building, administration and customer service to create a superior resident experience.

You'll thrive in a fast-paced, collegiate setting with strong emphasis on communication, reliability and adaptability. The ETM works during daytime hours with on-site responsibilities, supporting tours, events, and office operations.