Leasing Consultant: Elevate Resident Experience

Socket.dev; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Valiant Residential in San Antonio, TX is seeking a Leasing Consultant to manage leasing, retention, and occupancy while delivering exceptional customer service. You will greet prospects, prepare move-in packages, and process applications in a fast-paced community.

This role requires excellent English communication, a professional demeanor, and willingness to work evenings and weekends. Bilingual Spanish is a plus, and Fair Housing certification or willingness to obtain is required.

Qualifications

• Experience in working with the public or sales.
• Strong English communication skills; bilingual in Spanish is a plus.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate Microsoft Office including Word and MS Outlook, and community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Two (2) years experience in previous relevant customer service.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Skills

Customer service

Verbal communication

Written communication

Spanish language

Interpersonal skills

Tools

MS Word

MS Outlook

Community software

Job description

Valiant Residential in San Antonio, TX is seeking a Leasing Consultant to manage leasing, retention, and occupancy while delivering exceptional customer service. You will greet prospects, prepare move-in packages, and process applications in a fast-paced community.

This role requires excellent English communication, a professional demeanor, and willingness to work evenings and weekends. Bilingual Spanish is a plus, and Fair Housing certification or willingness to obtain is required.