Leasing & Community Experience Intern (Temp)

Cardinal Group; Charlottesville (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Cardinal Group seeks a Leasing Community Intern to support resident services and leasing operations. This temporary, non-exempt role emphasizes customer service, team collaboration, and occupancy retention while exposing you to training in Cardinal Way of Leasing.

As an intern, you will complete lease paperwork, pass certifications, assist with events, and handle front desk tasks. Evening and weekend availability is required, with about 20 hours weekly on-site.

Qualifications

• High school diploma or equivalent.
• Must be enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative grade point average. GPA will be verified on an annual basis. Failure to maintain a minimum 2.5 cumulative GPA may result in probation, suspension or release from the Community Intern position.
• Must be a current or future leaseholder of community.
• Must live on designated community floor, per community guidelines, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver’s license.
• Available to be scheduled for work approximately 20hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Utilize the Cardinal Way of Leasing by: Warmly greeting prospective clients, Answering incoming leasing calls, Determining needs and preferences, Professionally presenting the community and apartment homes, Utilizing feature/benefit selling, Closing the sale, Following up.
• Complete all lease applications and lease file paperwork.
• Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.
• “On-call” responsibilities (lock-outs, nightly rounds, etc.)
• Required to work evenings and weekends

Skills

Customer service

Teamwork

Communication

Leasing

Multitasking

Driver's license

Education

High school diploma

Enrolled in degree program (min 6 credits)

Completed at least one year of college

Job description

The Cardinal Group seeks a Leasing Community Intern to support resident services and leasing operations. This temporary, non-exempt role emphasizes customer service, team collaboration, and occupancy retention while exposing you to training in Cardinal Way of Leasing.

As an intern, you will complete lease paperwork, pass certifications, assist with events, and handle front desk tasks. Evening and weekend availability is required, with about 20 hours weekly on-site.