Leasing & Community Experience Intern

Cardinal Group Companies; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Cardinal is seeking a Leasing Community Intern (Temporary, Non-Exempt) to deliver high-quality customer service and support occupancy goals at the Charlotte community. The role includes front-desk duties, leasing activities, and participation in Cardinal Way of Leasing training.

You will assist with events, vendor relations, and community projects while maintaining professional conduct and alignment with Cardinal’s core values.

Qualifications

• High school diploma or equivalent.
• Enrolled in a degree program at an accredited college or university, with a minimum of 6 credit hours.
• Must have completed a minimum of one year at the enrolled accredited college or university.
• Must maintain a minimum 2.5 cumulative GPA. GPA will be verified annually.
• Must be a current or future leaseholder of community.
• Must live on designated community floor, per community guidelines, as assigned by Community Manager.
• Able to lift up to 40 lbs.
• Must have a valid driver’s license.
• Available to be scheduled for work approximately 20 hours per week.
• Available evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Responsibilities

• Be an ambassador for customer service by consistently going above and beyond to ensure that Cardinal customers are satisfied.
• Administrative Front Desk tasks and duties.
• Participate in Cardinal Way of Leasing (CWoL) training as required.
• Utilize the Cardinal Way of Leasing by: Warmly greeting prospective clients; Answering incoming leasing calls; Determining needs and preferences; Professionally presenting the community and apartment homes; Utilizing feature/benefit selling; Closing the sale; Following up.
• Complete all lease applications and lease file paperwork.
• Required to pass third party leasing shops and become Cardinal Way of Leasing certified.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
• Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
• Participate in and assist with planning community events.
• Assist with various additional community projects as assigned by the Community Manager.
• Participate in Cardinal U training as required.
• “On-call” responsibilities (lockouts, nightly rounds, etc.)
• Required to work evenings and weekends

Skills

Customer service

Team collaboration

Front desk

Education

High school diploma or equivalent

Enrolled in college (min 6 credits)

One year completed in college

GPA min 2.5

Job description

Cardinal is seeking a Leasing Community Intern (Temporary, Non-Exempt) to deliver high-quality customer service and support occupancy goals at the Charlotte community. The role includes front-desk duties, leasing activities, and participation in Cardinal Way of Leasing training.

You will assist with events, vendor relations, and community projects while maintaining professional conduct and alignment with Cardinal’s core values.