Lease-Up Leasing Specialist: Resident Experience Advocate

Sentral; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with 4% company match

Paid time off

Travel discounts

Pet insurance discounts

Job summary

Sentral is hiring a Sales Specialist to join our on-site team in Charlotte, NC. You will lease homes quickly, market the property, and ensure a smooth resident lifecycle with a strong emphasis on customer service and community standards.

The role requires a 1-year leasing background, strong communication, and the ability to work evenings and weekends. A supportive team environment offers growth opportunities and comprehensive perks.

Qualifications

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail
• Knowledge of established leasing practices and procedures
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare market surveys.
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills

Customer service

Leasing experience

Attention to detail

Communication

Time management

Problem solving

Team player

MS Office

Flexibility schedule

Training willingness

Education

High School Diploma

Tools

CRM software

Property management software

Job description

Sentral is hiring a Sales Specialist to join our on-site team in Charlotte, NC. You will lease homes quickly, market the property, and ensure a smooth resident lifecycle with a strong emphasis on customer service and community standards.

The role requires a 1-year leasing background, strong communication, and the ability to work evenings and weekends. A supportive team environment offers growth opportunities and comprehensive perks.