Lease Specialist: Boost Occupancy & Resident Experience

Kay Apartment Communities; Annapolis (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid holidays

Vacation/sick leave

401(K) retirement savings plan

Life insurance

Overtime pay

Per lease and year-end bonuses

Rent discount

Extensive training program

Job summary

Kay Apartment Communities is seeking a leasing specialist for our 516-unit community in Annapolis, MD. You will be the first contact for prospective residents and help sustain occupancy by delivering outstanding service and a positive resident experience.

Responsibilities include managing leads, conducting tours, processing applications, and maintaining accurate records. A minimum of 2 years in customer service or sales is required; bilingual English/Spanish is a plus.

Qualifications

• Minimum 2 years of customer service and/or sales experience.
• High school diploma or equivalent.
• Must successfully complete Kay’s sales training program.
• Bilingual in English and Spanish a plus.
• Proficient in Microsoft Outlook, Word and Excel.

Responsibilities

• Provide exceptional customer service to prospective and current residents per policies.
• Manage the sales process from lead to lease.
• Handle all incoming leads (phone, email, walk-in), following set procedures and script.
• Discover customer needs, qualify, and present solutions.
• Conduct apartment and community tours (value selling).
• Follow-up on leads via phone and email.
• Close the sale and process applications.
• Compile lease documents.
• Deliver a superior resident experience by building relationships and timely responses.
• Meet occupancy and resident retention goals.
• Use strong administrative skills (records, payments, data entry, file maintenance).
• Conduct apartment inspections and assist monthly community inspections.
• Other duties as assigned.

Skills

Customer service

Sales experience

Written and verbal communication

Time management

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Kay Apartment Communities is seeking a leasing specialist for our 516-unit community in Annapolis, MD. You will be the first contact for prospective residents and help sustain occupancy by delivering outstanding service and a positive resident experience.

Responsibilities include managing leads, conducting tours, processing applications, and maintaining accurate records. A minimum of 2 years in customer service or sales is required; bilingual English/Spanish is a plus.