Leasing Specialist - Apartments - Germantown, MD

Kay Apartment Communities; Germantown (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

Paid holidays

Vacation/sick leave

401(K) retirement savings plan

Life insurance

Overtime pay

Per lease and year-end bonuses

Rent discount

Extensive training program

Job summary

Kay Apartment Communities is seeking a Leasing Specialist for our Germantown, MD community. You will be the first contact for prospective residents and help reach occupancy goals while ensuring resident satisfaction.

You will manage leads, conduct apartment tours, process applications, and maintain records. Strong sales, customer service, and communication skills are essential; bilingual English/Spanish is a plus.

Join a team offering competitive pay, bonuses and an excellent benefits package.

Qualifications

• Minimum 2 years in customer service or sales.
• No previous property management experience required.
• High school diploma or equivalent.
• Bilingual in English and Spanish a plus.

Responsibilities

• Provide exceptional customer service to prospective and current residents.
• Handle leads from phone, email, walk-in and follow procedures.
• Conduct apartment and community tours (value selling).
• Follow up on leads by phone and email.
• Close the sale and process applications.
• Maintain records, money handling and data entry.

Skills

Customer service

Sales

Communication

Time management

Organizational skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join Kay Apartment Communities’ leasing team at our 380-unit apartment community in Germantown, MD. Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.

Responsibilities

• Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
• Manage the sales process from lead to lease
  • Handle all incoming leads (phone, email, walk-in), following set procedures and script
  • Discover customer needs, qualify, and present solutions
  • Conduct apartment & community tours (value selling)
  • Follow‑up on leads via phone and email
  • Close the sale
  • Process applications
  • Compile lease documents
• Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
• Meet and exceed occupancy and resident retention goals
• Use strong administrative skills
  • Maintain all records and documents in order
  • Money handling (fees, deposits, rent and other payments)
  • Manual data entry, scanning, copying
  • Resident file maintenance
• Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
• Other duties as assigned

Requirements

• Highly motivated, dependable and customer‑focused
• Minimum 2 years of customer service and/or sales experience
• No previous property management experience required
• High school diploma or equivalent
• Must successfully complete Kay’s sales training program
• Superior sales and customer service skills
• Excellent written and verbal communication skills
• Ability to use problem‑solving skills and best judgment to handle unpredictable situations and challenging customer interactions
• Strong time management and organizational skills , attention to detail
• Ability to work well independently and in a team environment
• Professional appearance and demeanor
• Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel
• Ability to work weekends
• Maintain a valid driver’s license and reliable transportation
• Bilingual in English and Spanish a plus

Our exceptional benefits package

• Medical, vision & dental insurance
• Paid holidays
• Vacation/sick leave
• 401(K) retirement savings plan
• Life insurance
• Overtime pay
• Per lease and year‑end bonuses
• Rent discount
• Extensive training program

Pre‑employment requirements

• Criminal background check

Kay Apartment Communities is an Equal Opportunity Employer