Lease & Resident Experience Advisor

Valiant-Enterprises-LLC; Denton (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

Valiant Residential in Denton, TX is seeking a Leasing Consultant to drive leasing, occupancy, and resident satisfaction through proactive customer service. You will greet prospects, qualify leads, prepare move-in packages, and handle lease paperwork efficiently.

The ideal candidate communicates clearly, remains courteous under pressure, and is comfortable using MS Office and the Yardi system. Spanish language skills are a plus; some evenings and weekends may be required.

Qualifications

• Experience in working with the public or sales.
• Strong verbal and written communication in English; bilingual Spanish a plus.
• Fair Housing Certification or willingness to obtain before interaction with residents.
• Ability to work a flexible schedule including evenings and weekends.
• Two years of experience in customer service.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Skills

Customer service

Communication

Spanish language

Tools

MS Word

MS Outlook

Yardi System

Job description

Valiant Residential in Denton, TX is seeking a Leasing Consultant to drive leasing, occupancy, and resident satisfaction through proactive customer service. You will greet prospects, qualify leads, prepare move-in packages, and handle lease paperwork efficiently.

The ideal candidate communicates clearly, remains courteous under pressure, and is comfortable using MS Office and the Yardi system. Spanish language skills are a plus; some evenings and weekends may be required.