Lease Renewal & Payment Specialist

The Aaron's Company, Inc.; Akron (OH); Vor Ort; USD 19.000 - 21.000; Vollzeit

Zusammenfassung

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Akron, OH. You will coach customers to manage payments and renew leases, building relationships by phone and in person to move customers toward ownership.

You’ll maintain accurate account information, contact customers who haven’t renewed, and promote timely payments. The role includes supporting revenue and renewal targets and assisting with returns and deliveries.

Qualifikationen

• Empathy and active listening help connect with customers.
• Strong multitasking and organizational abilities are essential.
• Negotiation and persuasion support timely payments and renewals.

Aufgaben

• Maintain customer accounts and update information in the system.
• Contact customers who have not renewed lease agreements in person or by phone.
• Encourage timely lease renewal payments and explain benefits.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Help with merchandise returns and guest deliveries as directed.

Kenntnisse

Empathy

Active listening

Multitasking

Organizational skills

Negotiation

Persuasion

Jobbeschreibung

The Aaron’s Company, Inc. is seeking a Customer Accounts Advisor in Akron, OH. You will coach customers to manage payments and renew leases, building relationships by phone and in person to move customers toward ownership.

You’ll maintain accurate account information, contact customers who haven’t renewed, and promote timely payments. The role includes supporting revenue and renewal targets and assisting with returns and deliveries.