Customer Accounts & Renewal Specialist

Colonial Group; Charlottesville (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Sunday off + weekly day off

Medical, dental and vision insurance

Health Savings Account and Flexible Sp

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is seeking a Customer Accounts Advisor to help drive payments and lease renewals, building strong relationships with customers by phone and in person. The role emphasizes empathy, clear communication, and a customer-first approach to ownership goals.

The position includes face-to-face interactions and a focus on accurate record keeping. The role offers on-site work with benefits, incentive pay potential, paid time off, and opportunities for career advancement as part of a comprehensive

Qualifications

• Excellent interpersonal and communication abilities.
• Ability to empathize and listen attentively.
• Clear explanations and handling difficult conversations.
• Strong multitasking and organizational skills.
• Uphold the Aaron's Brand and protect company assets.

Responsibilities

• Assist the Customer Accounts Manager in meeting revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships to support ownership goals and drive sales.
• Manage collections and renewals by contacting customers by phone or in person.

Skills

Interpersonal skills

Communication skills

Empathy

Active listening

Multitasking

Negotiation

Persuasion

Brand protection

Education

High School diploma

Job description

Aaron's is seeking a Customer Accounts Advisor to help drive payments and lease renewals, building strong relationships with customers by phone and in person. The role emphasizes empathy, clear communication, and a customer-first approach to ownership goals.

The position includes face-to-face interactions and a focus on accurate record keeping. The role offers on-site work with benefits, incentive pay potential, paid time off, and opportunities for career advancement as part of a comprehensive