Commercial Large Loss Training Leader

SERVPRO Industries, Inc.; Gallatin (TN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO Industries, Inc. is seeking a Learning Partner to deliver high-impact live and virtual training across franchise networks and HQ.

Reporting to the Director, Field Capability, the role acts as a subject-matter expert for the Commercial Large Loss School of Learning. You will facilitate workshops, partner with SMEs and franchise teams, customize content, and ensure learners receive credible, standards-aligned instruction while upholding brand standards.

Qualifications

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments.
• Bachelor's degree in related field preferred.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.

Skills

Training delivery

Facilitation

Field operations

Capability development

Education

Bachelor's degree

Tools

Zoom

Teams

LMS

Job description

SERVPRO Industries, Inc. is seeking a Learning Partner to deliver high-impact live and virtual training across franchise networks and HQ.

Reporting to the Director, Field Capability, the role acts as a subject-matter expert for the Commercial Large Loss School of Learning. You will facilitate workshops, partner with SMEs and franchise teams, customize content, and ensure learners receive credible, standards-aligned instruction while upholding brand standards.