Learning Experience Design Manager

National Association of REALTORS®; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Hybrid schedule

Job summary

National Association of REALTORS® (NAR) is seeking a Manager, Learning and Digital Design to shape engaging, high-impact learning experiences for real estate professionals. The role focuses on designing courses, repurposing content, and driving digital learning solutions across a holistic ecosystem.

You will work with SMEs, vendors, and cross-functional teams to deliver high-quality courses, webinars, and learning content, aligning with instructional design best practices and industry trends.

Responsibilities

• Lead the modernization of legacy educational content into engaging, learner-centered digital learning experiences.
• Design, develop, launch, and manage high-quality online learning solutions using Articulate Storyline 360, Articulate Rise, LMS platforms, Adobe, and related learning and video creation technologies.
• Own the full content lifecycle, including course creation, maintenance, optimization, large-scale revisions, redesigns, publishing, and ongoing content governance.
• Transform learning content into interactive experiences with applied practice, learner feedback, authentic assessment, scenario-based learning, and knowledge reinforcement tools.
• Support the growth of a holistic learning ecosystem integrating formal/informal learning, AI role-play systems, bite-sized learning, webinars, and social learning experiences.
• Establish and maintain content governance frameworks, instructional design standards, quality expectations, and scalable development processes across the CRD learning ecosystem.
• Define and operationalize partner criteria, content acceptance standards, and LMS readiness expectations.
• Collaborate with stakeholders, SMEs, instructors, facilitators, vendors, contractors, and external partners to design and deliver learning experiences aligned to CRD standards.
• Manage external vendors, contractors, and SMEs from concept development through content production, launch, and delivery.
• Convert live and recorded webinars into structured digital learning experiences with clear objectives, assessments, interactive elements, and supporting resources.
• Work with instructors to strengthen webinar engagement, learner participation, and instructional effectiveness.
• Analyze assets to identify modernization opportunities and evolve into new learning experiences.
• Apply instructional design and learning science principles to improve engagement, retention, and effectiveness.
• Leverage data to optimize offerings and inform content decisions across formats.
• Implement best practices related to LMS functionality, accessibility, branding, and digital learning operations.
• Collaborate with the Director of Learning & Development to execute CRD’s educational strategy.

Job description

National Association of REALTORS® (NAR) is seeking a Manager, Learning and Digital Design to shape engaging, high-impact learning experiences for real estate professionals. The role focuses on designing courses, repurposing content, and driving digital learning solutions across a holistic ecosystem.

You will work with SMEs, vendors, and cross-functional teams to deliver high-quality courses, webinars, and learning content, aligning with instructional design best practices and industry trends.