Manager, Learning and Digital Design

National Association of REALTORS®; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Hybrid schedule

Job summary

National Association of REALTORS® (NAR) is seeking a Manager, Learning and Digital Design to shape engaging, high-impact learning experiences for real estate professionals. The role focuses on designing courses, repurposing content, and driving digital learning solutions across a holistic ecosystem.

You will work with SMEs, vendors, and cross-functional teams to deliver high-quality courses, webinars, and learning content, aligning with instructional design best practices and industry trends.

Responsibilities

• Lead the modernization of legacy educational content into engaging, learner-centered digital learning experiences.
• Design, develop, launch, and manage high-quality online learning solutions using Articulate Storyline 360, Articulate Rise, LMS platforms, Adobe, and related learning and video creation technologies.
• Own the full content lifecycle, including course creation, maintenance, optimization, large-scale revisions, redesigns, publishing, and ongoing content governance.
• Transform learning content into interactive experiences with applied practice, learner feedback, authentic assessment, scenario-based learning, and knowledge reinforcement tools.
• Support the growth of a holistic learning ecosystem integrating formal/informal learning, AI role-play systems, bite-sized learning, webinars, and social learning experiences.
• Establish and maintain content governance frameworks, instructional design standards, quality expectations, and scalable development processes across the CRD learning ecosystem.
• Define and operationalize partner criteria, content acceptance standards, and LMS readiness expectations.
• Collaborate with stakeholders, SMEs, instructors, facilitators, vendors, contractors, and external partners to design and deliver learning experiences aligned to CRD standards.
• Manage external vendors, contractors, and SMEs from concept development through content production, launch, and delivery.
• Convert live and recorded webinars into structured digital learning experiences with clear objectives, assessments, interactive elements, and supporting resources.
• Work with instructors to strengthen webinar engagement, learner participation, and instructional effectiveness.
• Analyze assets to identify modernization opportunities and evolve into new learning experiences.
• Apply instructional design and learning science principles to improve engagement, retention, and effectiveness.
• Leverage data to optimize offerings and inform content decisions across formats.
• Implement best practices related to LMS functionality, accessibility, branding, and digital learning operations.
• Collaborate with the Director of Learning & Development to execute CRD’s educational strategy.

Job description

Position Summary:

The Center for REALTOR® Development (CRD), a wholly-owned subsidiary of the National Association of REALTORS® (NAR), is seeking an innovative Manager, Learning and Digital Design to shape engaging, high-impact learning experiences for real estate professionals. This role is perfect for a creative and detail-oriented learning professional who thrives on designing engaging courses, repurposing educational content, and driving the evolution of modern learning solutions. You’ll work closely with subject matter experts (SMEs), vendors, and cross-functional teams to create high-quality courses, webinars, and learning content that aligns with instructional design best practices and industry trends. At CRD, we’re dedicated to shaping the future of real estate education. If you’re passionate about designing impactful learning experiences and driving digital transformation in education, we’d love to hear from you.

Duties and Responsibilities:

• Lead the modernization of legacy educational content into engaging, learner-centered digital learning experiences.
• Design, develop, launch, and manage high-quality online learning solutions using Articulate Storyline 360, Articulate Rise, LMS platforms, Adobe, and related learning and video creation technologies.
• Own the full content lifecycle, including course creation, maintenance, optimization, large-scale revisions, redesigns, publishing, and ongoing content governance.
• Transform learning content into interactive experiences that incorporate:applied practice, learner feedback, authentic assessment, scenario-based learningdecision-making activities, knowledge reinforcement interactive learning tools such as job aids, case studies, and performance support resources.
• Support the growth of a holistic learning ecosystem that integrates formal learning, informal learning, AI role-play systems, bite-sized learning, webinars, and social learning experiences.
• Establish and maintain content governance frameworks, instructional design standards, quality expectations, and scalable development processes across the CRD learning ecosystem.
• Define and operationalize what constitutes a strong educational content partner within the CRD ecosystem, including partner evaluation criteria, content acceptance standards, and LMS readiness expectations.
• Collaborate with stakeholders, SMEs, instructors, facilitators, vendors, contractors, and external partners to design and deliver learning experiences aligned to CRD standards and learner needs.
• Manage external vendors, contractors, and SMEs from concept development through content production, launch, and delivery.
• Convert live and recorded webinars into structured digital learning experiences with clear learning objectives, assessments, interactive elements, and supporting resources.
• Work with instructors and facilitators to strengthen webinar engagement, learner participation, and instructional effectiveness.
• Analyze existing educational assets including courses, webinars, videos, guides, and supplemental materials to identify opportunities for modernization, optimization, and evolving into new learning experiences.
• Apply instructional design, adult learning, learning science, and learning experience design (LXD) principles to improve learner engagement, knowledge retention, and instructional effectiveness.
• Leverage learner data, analytics, and engagement insights to identify trends, optimize course offerings, improve learning experiences, and inform content decisions across multiple learning formats.
• Implement and champion best practices related to LMS functionality, accessibility, branding, digital learning operations, and instructional design quality.
• Work closely with the Director of Learning & Development to execute CRD’s educational strategy, ensuring alignment with learner needs, business priorities, and organizational goals.
• Serve as a senior learning consultant and key contributor within the CRD Education team by collaborating across initiatives, sharing best practices, providing thought leadership and constructive feedback, contributing to innovation, continuous improvement, and a culture of learning and professional development.
• Balance learner experience, educational quality, business priorities, and operational scalability when recommending learning solutions and ecosystem improvements.
• Perform other duties as assigned.

Compensation: $100,000-$120,000.

NAR provides comprehensive benefits including health/dental/vision insurance.
NAR is on a hybrid schedule and in the office 3 days a week.

Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to approximately 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.
It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options.