Learning Experience Architect

JPMorgan Chase & Co.; Sharon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. through Chase Travel seeks an Instructional Designer to partner with stakeholders, identify learning needs, and deliver scalable training that supports consistent, high-quality service.

You will design engaging materials across e-learning, guides, and job aids while applying ADDIE or SAM models to ensure effective learner experiences. You will refresh content with feedback, trends, and policy updates, and lead train-the-trainer sessions to ensure consistent delivery across

Qualifications

• Bachelor’s degree in instructional design, education, or related field.
• Experience developing training in a call center environment.
• Strong communication and interpersonal skills.
• Experience using e-learning platforms to deliver training materials.

Responsibilities

• Partner with stakeholders to identify training gaps and define learning objectives.
• Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments.
• Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences.
• Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures.
• Lead train-the-trainer sessions to support consistent training delivery.
• Manage multiple projects at once while delivering high-quality materials on time.

Skills

Call center training experience

Communication

Interpersonal skills

Experience with e-learning platforms

Education

Bachelor's degree in Instructional Design/Education/related field

Tools

LMS platforms

Job description

JPMorgan Chase & Co. through Chase Travel seeks an Instructional Designer to partner with stakeholders, identify learning needs, and deliver scalable training that supports consistent, high-quality service.

You will design engaging materials across e-learning, guides, and job aids while applying ADDIE or SAM models to ensure effective learner experiences. You will refresh content with feedback, trends, and policy updates, and lead train-the-trainer sessions to ensure consistent delivery across