Learning Lead I, Chase Travel

JPMorgan Chase & Co.; Sharon (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. through Chase Travel seeks an Instructional Designer to partner with stakeholders, identify learning needs, and deliver scalable training that supports consistent, high-quality service.

You will design engaging materials across e-learning, guides, and job aids while applying ADDIE or SAM models to ensure effective learner experiences. You will refresh content with feedback, trends, and policy updates, and lead train-the-trainer sessions to ensure consistent delivery across

Qualifications

• Bachelor’s degree in instructional design, education, or related field.
• Experience developing training in a call center environment.
• Strong communication and interpersonal skills.
• Experience using e-learning platforms to deliver training materials.

Responsibilities

• Partner with stakeholders to identify training gaps and define learning objectives.
• Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments.
• Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences.
• Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures.
• Lead train-the-trainer sessions to support consistent training delivery.
• Manage multiple projects at once while delivering high-quality materials on time.

Skills

Call center training experience

Communication

Interpersonal skills

Experience with e-learning platforms

Education

Bachelor's degree in Instructional Design/Education/related field

Tools

LMS platforms

Job description

Join a team where your ideas shape how people learn, grow, and succeed. You’ll build modern, practical training that helps employees perform at their best from day one.

As an Instructional Designer in Chase Travel, you will partner with stakeholders to identify learning needs and deliver scalable, effective training solutions that support consistent, high-quality service.

Job responsibilities

• Partner with stakeholders to identify training gaps and define learning objectives
• Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments
• Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences
• Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures
• Lead train-the-trainer sessions to support consistent training delivery
• Manage multiple projects at once while delivering high-quality materials on time

Required qualifications, capabilities, and skills

• Bachelor’s degree in Instructional Design, Education, or a related field
• Experience developing and improving training in a call center environment
• Strong communication and interpersonal skills
• Experience using e-learning platforms to deliver training materials

Preferred qualifications, capabilities, and skills

• Travel industry experience
• Experience using project management practices to plan and deliver training initiatives