Instructional Designer — Travel Training & eLearning

JPMorganChase; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase Travel is seeking an experienced Instructional Designer to partner with stakeholders and deliver scalable, effective training solutions that support consistent, high-quality service. You will design modern training across formats, from e-learning to job aids, helping employees perform at their best from day one.

In this role, you will apply ADDIE or SAM, refresh content with industry updates, and lead train-the-trainer sessions to ensure consistent delivery across locations.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or a related field.
• Experience developing and improving training in a call center environment.
• Strong communication and interpersonal skills.
• Experience using e-learning platforms to deliver training materials.

Responsibilities

• Partner with stakeholders to identify training gaps and define learning objectives
• Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments
• Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences
• Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures
• Lead train-the-trainer sessions to support consistent training delivery
• Manage multiple projects at once while delivering high-quality materials on time

Skills

Communication skills

Interpersonal skills

Experience using e-learning platforms

Education

Bachelor's degree in Instructional Design, Education, or related field

Job description

Chase Travel is seeking an experienced Instructional Designer to partner with stakeholders and deliver scalable, effective training solutions that support consistent, high-quality service. You will design modern training across formats, from e-learning to job aids, helping employees perform at their best from day one.

In this role, you will apply ADDIE or SAM, refresh content with industry updates, and lead train-the-trainer sessions to ensure consistent delivery across locations.