Experience Design Executive Director, Inclusion

JPMorgan Chase & Co.; Plano (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Experience Design Executive Director to lead the Agentic team and shape our global user journey strategy. You will guide a team of designers, set quality benchmarks, and drive innovative policies that align with our organizational goals.

You will champion inclusive design, mentor professionals, and collaborate with senior leadership to advance product initiatives using interaction design and information architecture best practices.

Qualifications

• 7+ years of experience in user experience design with focus on interaction design and information architecture.
• Advanced visual design, storyboarding, and data fluency to craft engaging digital elements.
• Proven leadership of diverse experience-design teams and inclusive design leadership.
• Experience with accessibility guidelines and assistive technologies for inclusive UX.
• Awareness of market trends, product knowledge, and emerging technologies.

Responsibilities

• Develop and implement UX strategies aligned with business objectives and information architecture.
• Lead and mentor a team of experience designers, promoting collaboration and growth.
• Drive innovation by tracking industry trends and accessibility standards.
• Design methods using insights from metrics to optimize experiences for diverse users.
• Build relationships with stakeholders and advocate user-centered design across the organization.

Skills

UX design

Interaction design

Information architecture

Leadership

Accessibility

Tools

HTML

CSS

React

APIs

Claude

ChatGPT

LLMs

Job description

JPMorgan Chase & Co. seeks an Experience Design Executive Director to lead the Agentic team and shape our global user journey strategy. You will guide a team of designers, set quality benchmarks, and drive innovative policies that align with our organizational goals.

You will champion inclusive design, mentor professionals, and collaborate with senior leadership to advance product initiatives using interaction design and information architecture best practices.