Learning Experience Architect

TaskUs; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs is seeking a Learning Experience Leader in the United States to design and deliver end-user, partner, and distributor training programs across the organization. You will develop curricula, exams, and e-learning materials while maintaining training content and ensuring compliance with company standards.

You will lead programs, monitor trainee progress, and collaborate with managers to continuously improve learning opportunities in a dynamic People First culture.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Proficient in Microsoft and Google applications.
• A problem solver and critical thinker.
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
• Can present and facilitate a class discussion.
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience.
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
• Has excellent oral and written communication skills.
• Can work in a flexible schedule including weekends, holidays, and longer hours.
• Preferred to have technical savviness.

Responsibilities

• Set the standards and expectations through your conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for general prep courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary for them to adapt to changes in the work environment.
• Act as the content expert, and maintain training documents and materials for training conducted.
• Develop and create effective induction programs.
• Monitor and review trainees' progress through questionnaires and discussions with managers.
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where relevant, and be involved in the creation and/or delivery of e-learning packages.
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company's Code of Conduct.
• The Learning Experience Leader will support learning and development

Skills

Problem solving

Presentation skills

Interpersonal skills

Facilitation

Project management

Communication

Adaptable schedule

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

TaskUs is seeking a Learning Experience Leader in the United States to design and deliver end-user, partner, and distributor training programs across the organization. You will develop curricula, exams, and e-learning materials while maintaining training content and ensuring compliance with company standards.

You will lead programs, monitor trainee progress, and collaborate with managers to continuously improve learning opportunities in a dynamic People First culture.