Learning Experience Architect

TaskUs USA LLC; Detroit (MI); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Holidays

Job summary

TaskUs USA LLC is seeking a Learning Experience Leader to support the development of Tier 2 / Fleet Response Specialists and drive effective training programs.

You will design curricula, deliver sessions, monitor progress, and continuously improve learning opportunities across the organization. This role emphasizes training excellence, engagement, and adaptability to changing business needs.

Qualifications

• High School Diploma or GED required.
• Four-year college degree preferred in related field.
• Proficient in Microsoft Office and Google Workspace.
• Can present and facilitate class discussions.
• Energetic, enthusiastic, and creative; can motivate and engage an audience.
• Strong interpersonal, conflict management, mentoring, organizational, and project management skills.
• Excellent oral and written communication.

Responsibilities

• Set standards and expectations through conduct and work ethic.
• Create and deliver end-user and trainer training with curricula and exams.
• Deliver technical preparatory training to enterprise needs.
• Complete projects and motivate trainees through effective training.
• Continuously improve training programs and learning opportunities.
• Maintain training materials and documents as content expert.
• Develop and deliver induction programs for new hires.
• Monitor trainee progress and discuss with managers.
• Ensure statutory training requirements are met and explore e-learning.
• Research and present new workplace learning technologies.

Skills

Communication skills

Interpersonal skills

Problem solving

Critical thinking

Project management

Training delivery

Mentoring

Conflict management

Organizational skills

Public speaking

Time management

Education

High School Diploma or GED

Four-year college degree (preferred) in related field

Tools

Microsoft Office

Google Workspace

Job description

TaskUs USA LLC is seeking a Learning Experience Leader to support the development of Tier 2 / Fleet Response Specialists and drive effective training programs.

You will design curricula, deliver sessions, monitor progress, and continuously improve learning opportunities across the organization. This role emphasizes training excellence, engagement, and adaptability to changing business needs.