Learning Experience Architect

TaskUs USA LLC; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Holidays

Job summary

TaskUs is seeking a Learning Experience Leader to support the development of Tier 2 / Fleet Response Specialists in a fast-paced tech-enabled environment. The role emphasizes conducting end-user, partner, and distributor training, creating curricula, and delivering technical preparatory programs.

You will lead engaging training sessions, monitor trainee progress, and continuously improve programs while aligning with enterprise goals. Occasional travel is required.

Qualifications

• High School Diploma or GED is required.
• Four-year college degree in a related field is preferred.
• Proficient in Microsoft and Google applications.
• Strong oral and written communication skills.
• Flexible schedule including weekends, holidays, and longer hours.
• Ability to present and facilitate class discussions.

Responsibilities

• Set the standards and expectations through your conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary for them to adapt to changes in the work environment.
• Act as the content expert, and maintain training documents and materials for training conducted.
• Develop and create effective induction programs.
• Monitor and review trainees’ progress through questionnaires and discussions with managers.
• Ensure statutory training requirements are met and engage in e-learning activities.

Skills

Problem solving

Presentations

Facilitate discussions

Interpersonal skills

Project management

Communication skills

Mentoring

Education

High School Diploma or GED

Four-year college degree (preferred)

Tools

Microsoft Office

Google Apps

Job description

TaskUs is seeking a Learning Experience Leader to support the development of Tier 2 / Fleet Response Specialists in a fast-paced tech-enabled environment. The role emphasizes conducting end-user, partner, and distributor training, creating curricula, and delivering technical preparatory programs.

You will lead engaging training sessions, monitor trainee progress, and continuously improve programs while aligning with enterprise goals. Occasional travel is required.