Learning Experience Architect

TaskUs; Michigan Center (MI); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs, a leading provider of digital services, seeks a Learning Experience Leader to design and expand training and development programs aligned with product-specific initiatives. You will design curricula for end-user and enterprise audiences and ensure training aligns with enterprise goals and compliance standards.

You will deliver technical and general training, monitor progress, and continuously improve learning programs while adopting new learning technologies.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours
• Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response.

Responsibilities

• Set the standards and expectations through your conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary for them to adapt to changes in the work environment.
• Act as the content expert, and maintain training documents and materials.
• Develop and create induction programs.
• Monitor and review trainees' progress through questionnaires and discuss with managers.
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure that all trainees adhere to the company's Code of Conduct.
• The Learning Experience Leader will support learning and development of Emergency Response (Tier 1) Agents.

Skills

Microsoft Office

Google Apps

Problem solving

Public speaking

Team leadership

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Fleet and Emergency Response Certifications

Job description

TaskUs, a leading provider of digital services, seeks a Learning Experience Leader to design and expand training and development programs aligned with product-specific initiatives. You will design curricula for end-user and enterprise audiences and ensure training aligns with enterprise goals and compliance standards.

You will deliver technical and general training, monitor progress, and continuously improve learning programs while adopting new learning technologies.