Learning Experience Change Architect

TaskUs; Michigan Center (MI); On-site; USD 97,000 - 145,000; Full time

Job summary

TaskUs is seeking a Learning Experience Change Manager to design and deliver comprehensive training programs that bridge client requirements and frontline execution in high-volume operations. You will develop competency frameworks, SOPs, and upskill modules to drive adoption and performance.

This role partners with client teams, operations leaders, and QA to measure progress, close gaps, and ensure training aligns with KPIs. A collaborative, data-driven mindset is essential.

Qualifications

• Experience: 2 years RAD or ERT experience.
• Methodologies: ADDIE, Kirkpatrick, Prosci/ADKAR.
• Communication: Exceptional verbal and written skills.
• Data-Driven: Proficiency in tracking learning metrics, post-training performance curves, and adoption KPIs.

Responsibilities

• Training Needs Assessments (TNA): Evaluate baseline agent skills, map gaps, align curriculum with client KPIs.
• Content Oversight: Build process maps, SOPs, upskilling modules with instructional designers and SMEs.
• Change Readiness & Adoption: Drive readiness and measure adoption.
• Measure new hire speed to proficiency via assessments and KPI performance.
• Establish feedback loops with ops, QA, and client leads to address gaps in training and policies.
• Coordinate stakeholder communication to ensure alignment during client transitions.
• Stakeholder Management: Collaborate with client success teams and QA leads to address workflow resistance.

Skills

Communication

Adult learning principles

Change management

Data-driven

Job description

TaskUs is seeking a Learning Experience Change Manager to design and deliver comprehensive training programs that bridge client requirements and frontline execution in high-volume operations. You will develop competency frameworks, SOPs, and upskill modules to drive adoption and performance.

This role partners with client teams, operations leaders, and QA to measure progress, close gaps, and ensure training aligns with KPIs. A collaborative, data-driven mindset is essential.