Lead Learning Experience & Training Programs

TaskUs; Novi (MI); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (vacation, sick leave, &

Job summary

TaskUs is seeking a Learning Experience Manager to design and expand training and development programs aligned with product-specific methodologies. You will coordinate and lead a team of up to 8 Learning Experience Leaders, ensuring high-quality training across sites and client initiatives.

You will manage schedules, rosters, and interview processes, while coaching staff and driving certifications. This role demands strong communication, adaptability to shift schedules, and a proactive approach

Qualifications

• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Five years of previous training experience.
• Two years of previous management experience, preferably in the training or learning development space.
• Two years of previous BPO experience, preferably.
• Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience.
• Strong written and verbal communication skills.
• Strong coaching and mentoring skills.
• Travel required, up to 25% of the time.
• Proficient in Microsoft Office and Google Suite applications required,
• Strong interpersonal, conflict management, and mentoring skills
• Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
• High energy, enthusiastic, motivational training style
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

Responsibilities

• Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments.
• Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted.
• Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges.
• Interview for new learning experience staff: this should include interview questions regarding skillset and culture.
• Onboard learning experience staff: complete overview of TaskUs culture and job expectations.
• Set job expectations with learning experience staff: this includes all policies and procedures for training staff.
• Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured.
• Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications.
• Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis.
• Provide effective coaching and feedback for the development of learning experience staff.
• Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting.
• Provide tools/resources to assist in excellent training material creation: give access to all resources to maintain job function.
• Document information on each learning experience staff member: maintain electronic records for each learning experience leader.
• Receive and analyze training evaluation forms for each class: identify trends and patterns to help improve the training department, reduce speed to proficiency targets and give high-quality feedback to clients to drive continuous improvement.
• Create and maintain training methodologies for the learning experience department: find innovative ways to enhance the training experience.
• Develop training courses to further educate current employees: to further educate our employees for their own respective growth and development.
• Maintain strong communication with Recruiting and Operations: co-create a strong cycle from pipeline to production, closed-loop feedback cycles on trainees' performance to improve candidate profile.
• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
• Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
• Ensure the training of workers in the aspects of occupational health and safety, within the working day.
• Continuously improve training programs and other learning opportunities across the organization.
• Other duties as required.

Skills

Communication skills

Coaching & mentoring

Project management

MS Office & Google Suite

Interpersonal skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

TaskUs is seeking a Learning Experience Manager to design and expand training and development programs aligned with product-specific methodologies. You will coordinate and lead a team of up to 8 Learning Experience Leaders, ensuring high-quality training across sites and client initiatives.

You will manage schedules, rosters, and interview processes, while coaching staff and driving certifications. This role demands strong communication, adaptability to shift schedules, and a proactive approach