Learning Experience Leader - Fleet Response

TaskUs; Chandler (AZ); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

TaskUs is seeking a Learning Experience Leader to design, implement, and maintain comprehensive training and development programs. You will align learning initiatives with product training methodologies and lead end-user, partner, and distributor training, including curricula, training delivery, and exams.

Additionally, you’ll deliver technical preparatory training, monitor trainee progress, and continuously improve learning opportunities across the organization.

Qualifications

• Bachelor's degree preferred in related field like education or training.
• High School Diploma or GED required.
• Proficiency with MS Office and Google apps.
• Ability to design, deliver and revise training programs.

Responsabilités

• Design and expand training & development programs aligned with product training.
• Deliver technical preparatory training based on enterprise needs.
• Create curricula, trainings, and exams for general preparedness.
• Monitor trainee progress and adjust programs as needed.
• Ensure compliance with the company Code of Conduct.

Connaissances

Travel up to 25%

MS Office & Google Apps

Class facilitation

Problem solving

Flexible schedule

Strong interpersonal skills

Formation

High School Diploma or GED

Bachelor's degree in related field (preferred)

Outils

MS Office

Google Workspace

Description du poste

What does a Learning Experience Leader really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company’s Code of Conduct.
• The Learning Experience Leader will support learning and development of our Fleet Response (Tier 2) Agents.

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience
• Has strong leadership skills, with proficiency in handling groups

About Us:

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.