Learning & Development Pro — Financial Services

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Mid American Credit Union is seeking a Training and Development Specialist to design, coordinate and conduct training for staff. You will collaborate with the Information Systems team to implement and enhance processes and products, ensuring staff are proficient and compliant.

The role emphasizes developing manuals, learning aids, and curricula, while supporting change management and keeping training materials up to date across the organization.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6 months to 2 years in similar or related roles; proficiency with Windows, Outlook.
• Customer service experience with strong communication, empathy, patience, and organization.
• Willingness to travel up to 20% of the time (up to five days and four nights).

Responsibilities

• Conduct training with staff in live, classroom and video formats to ensure product knowledge, account servicing, compliance and procedure training requirements.
• Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training.
• Participate in process and product implementations and support as directed by management.
• Trains existing staff on ongoing system enhancements and related policy/procedural changes.
• Maintain accurate training manuals and develop learning aids and user guides and reference materials.
• Participate in delivery of operations change management meetings and ensure systems are utilized consistently.
• Partner with experts to develop and maintain training curriculum including branch operations, new accounts and lending, teller activities, etc.

Skills

Customer service

Communication

Empathy

Patience

Organization

Education

High School Diploma or GED

Tools

Windows

Microsoft Outlook

Job description

Mid American Credit Union is seeking a Training and Development Specialist to design, coordinate and conduct training for staff. You will collaborate with the Information Systems team to implement and enhance processes and products, ensuring staff are proficient and compliant.

The role emphasizes developing manuals, learning aids, and curricula, while supporting change management and keeping training materials up to date across the organization.