Training and Development Associate

ProFed Credit Union; Fort Wayne (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

ProFed Credit Union is seeking a Learning & Development professional to support employee growth and organizational success through facilitation, onboarding, training coordination, content development, and learning program support.

You will partner with the Director of Training and Development, employees, leaders, and subject matter experts to deliver engaging learning experiences that promote performance, operational excellence, and exceptional member service across branches and departments.

Qualifications

• Minimum 2 years in a credit union, banking, or financial services environment.
• Self-motivated with commitment to continuous learning and professional development.
• Strong presentation, facilitation, and relationship-building skills.
• Ability to learn new systems quickly with a creative mindset and willingness to explore innovative learning solutions.
• Able to manage multiple priorities with attention to detail.
• Experience with Keystone core processing system; familiarity with learning management systems is preferred.

Responsibilities

• Facilitate engaging instructor-led training programs in virtual and classroom environments.
• Deliver onboarding, operational, product, service, and member experience training.
• Support the planning, coordination, and delivery of onboarding experiences.
• Partner with leaders and subject matter experts to ensure effective development opportunities.
• Develop, update, and maintain training materials and facilitator guides.
• Ensure learning content remains accurate and aligned with objectives.
• Coordinate training logistics, registrations, schedules, and program evaluations.
• Perform basic Learning Management System (LMS) functions and learner support.
• Additional duties as assigned.

Skills

Facilitation

Presentation skills

Relationship building

Content development

Training coordination

Learning program support

Tools

Canva

Articulate 360

PowerPoint

LMS familiarity

Job description

POSITION SUMMARY

Responsible for supporting employee growth and organizational success through facilitation, onboarding, training coordination, content development, and learning program support. This role partners with the Director of Training and Development, employees, leaders, and subject matter experts to deliver engaging learning experiences that promote employee performance, operational excellence, and exceptional member service.

QUALIFICATIONS

• Minimum of two (2) years of experience in a credit union, banking, or financial services environment with knowledge of operations, products, services, and member experience principles.
• Self‑motivated with a commitment to continuous learning and professional development.
• Strong presentation, facilitation, and relationship‑building skills.
• Ability to learn new systems, processes, and concepts quickly with a creative mindset and willingness to explore innovative learning solutions.
• Effective presentation and facilitation of training and discussions with individuals and groups while managing multiple priorities and maintaining strong attention to detail.
• Ability to adapt communication and training approaches to meet varying learner needs.
• Experience with Keystone core processing system, learning and development tools (Canva, Articulate 360, PowerPoint), and familiarity with learning management systems is preferred.

PHYSICAL REQUIREMENTS

Must be able to view a terminal screen and operate a computer keyboard; must be able to sit or stand for prolonged periods; ability to travel to branch locations is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate engaging instructor‑led training programs in both virtual and classroom environments.
• Deliver onboarding, operational, product, service, and member experience training.
• Support the planning, coordination, and delivery of ProFed’s onboarding experience.
• Partner with leaders and subject matter experts to ensure employees receive effective and consistent development opportunities.
• Develop, update, and maintain training materials, facilitator guides, presentations, job‑aids, and other learning resources.
• Ensure learning content remains accurate, relevant, and aligned with organizational objectives.
• Coordinate training logistics, registrations, schedules, attendance tracking, and program evaluations.
• Perform basic Learning Management System (LMS) functions, including course assignments, content uploads, reporting assistance, and learner support.
• Additional duties as assigned.

ProFed is an EEO employer – M/F/Vets/Disabled.