Training and Development Specialist

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Mid American Credit Union is seeking a Training and Development Specialist to design, coordinate and conduct training for staff. You will collaborate with the Information Systems team to implement and enhance processes and products, ensuring staff are proficient and compliant.

The role emphasizes developing manuals, learning aids, and curricula, while supporting change management and keeping training materials up to date across the organization.

Qualifications

• Education: High School Diploma or GED.
• Experience: 6 months to 2 years in similar or related roles; proficiency with Windows, Outlook.
• Customer service experience with strong communication, empathy, patience, and organization.
• Willingness to travel up to 20% of the time (up to five days and four nights).

Responsibilities

• Conduct training with staff in live, classroom and video formats to ensure product knowledge, account servicing, compliance and procedure training requirements.
• Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training.
• Participate in process and product implementations and support as directed by management.
• Trains existing staff on ongoing system enhancements and related policy/procedural changes.
• Maintain accurate training manuals and develop learning aids and user guides and reference materials.
• Participate in delivery of operations change management meetings and ensure systems are utilized consistently.
• Partner with experts to develop and maintain training curriculum including branch operations, new accounts and lending, teller activities, etc.

Skills

Customer service

Communication

Empathy

Patience

Organization

Education

High School Diploma or GED

Tools

Windows

Microsoft Outlook

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day?

What You'll Do

At Mid American Credit Union a Training and Development Specialist is responsible for collaborating with others to develop, coordinate and conduct training for new and existing staff. This position also works with the Information Systems team to facilitate process and product implementations and enhancements.

• Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved.
• Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcementtraining needs.
• Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication.
• Trains existingstaff on on-going system enhancements and related policy/procedural changes.
• Maintain accurate and up-to date training manuals and develop a variety of learning and performancesupport solutions such as system simulations, multimedia visual aids, learning aids, user’s guides and reference materials.
• Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding systemchanges to support business needs.
• Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills.
• Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems.
  

Cultural Responsibilities

Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
• Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
• Must be able to travel up to 20% of time up to five consecutive days and four nights out of town.
  

What You’ll Love About Us

• A Company that Cares. We are more than a financial institution; we teach financial literacy and donate to and support local organizations.
  
• Work that Stays at Work. Genuine work/life balance served here!
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match.
• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

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