Learning & Development Architect (Onboarding & Training)

SendCutSend; Reno (NV); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Parental leave

Short-term disability

Lunch provided

Safety shoe voucher

Employee discounts

Job summary

SendCutSend is seeking a Training and Development Specialist to lead a structured onboarding program that helps new hires build critical skills quickly and effectively. You will work cross-functionally to track progress, identify skill gaps, and support cross-training initiatives across all facilities.

You will apply instructional design principles to create engaging learning experiences, develop documentation, and partner with department leaders to grow senior operators through targeted

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in training, onboarding, workforce development, or a related role.
• Experience facilitating group training sessions or workshops.
• Strong organizational skills with the ability to track training progress and maintain documentation.
• Effective written and verbal communication skills.
• Ability to collaborate cross-functionally with department leaders and stakeholders.
• Ability to identify skill gaps and support structured development plans.
• Strong interpersonal skills with a commitment to fostering a positive learning environment.

Responsibilities

• Lead and facilitate the new hire onboarding and training process.
• Lead and facilitate training sessions for leadership groups.
• Collaborate with training personnel across all facilities to support, enhance, and maintain every aspect of our training programs from onboarding to advanced skill development.
• Create and maintain supporting documentation for new hire training, cross-training, safety training, etc
• Track training progress and ensure new hires meet required competencies
• Partner with department leaders to identify skill gaps and training needs
• Support cross-training initiatives across all departments
• Assist senior operators with development plans and targeted skill-building
• Coordinate refreshers sessions and follow-up training as needed, ensuring training materials, documentation, and standards remain up to date
• Maintain clear communication with leadership on training progress and needs
• Promote a positive, supportive learning environment for all employees

Skills

Organizational skills

Communication skills

Cross-functional collaboration

Training facilitation

Documentation

Education

Associate/Bachelor in HR, Education, Organizational Development, Business Administration, or related field

Tools

Learning Management Systems (LMS)

Training analytics tools

Job description

SendCutSend is seeking a Training and Development Specialist to lead a structured onboarding program that helps new hires build critical skills quickly and effectively. You will work cross-functionally to track progress, identify skill gaps, and support cross-training initiatives across all facilities.

You will apply instructional design principles to create engaging learning experiences, develop documentation, and partner with department leaders to grow senior operators through targeted