Learning Commons Support Specialist — On-Site

Dallas College; Shirley (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

Dallas College is seeking a Learning Commons Support Specialist to assist students, faculty, staff, and community patrons with software and hardware needs across the Learning Commons, classrooms, and labs.

The role focuses on delivering high-quality customer service, helping with technical questions, and guiding users to appropriate resources while coordinating with other campus departments as needed.

Qualifications

• High school diploma or equivalent with two years' experience in library, technology, testing, tutoring, or customer service.
• Familiarity with library and educational technology fundamentals.
• Proficiency with computer-based application software, including Microsoft Office applications.

Responsibilities

• Assist students, faculty, staff, and community patrons in the Learning Commons.
• Perform regular maintenance of reserves, periodicals, and reference materials.
• Provide high-quality software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Assist with departmental educational workshops and staff training.
• Maintain accurate records and databases.
• Represent the department by participating in internal and external committees and associations.
• Complete required Dallas College professional development training hours per academic year.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dallas College is seeking a Learning Commons Support Specialist to assist students, faculty, staff, and community patrons with software and hardware needs across the Learning Commons, classrooms, and labs.

The role focuses on delivering high-quality customer service, helping with technical questions, and guiding users to appropriate resources while coordinating with other campus departments as needed.