Learning Commons Support Specialist (Testing)

dallascollege; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

Dallas College seeks a staff member to support students, faculty and community patrons at the Learning Commons. Responsibilities include circulation of materials, technology assistance in classrooms and labs, and helping users locate resources and equipment.

The ideal candidate has an associate degree (or high school diploma with relevant experience), strong customer service skills, and familiarity with library tech.

Qualifications

• Provide first-level Learning Commons service support for students and staff.
• Respond to information requests with accuracy and customer satisfaction.
• Refer requests to other service areas when needed.
• Support department operations and deliver high-quality service to students.

Responsibilities

• Assist patrons with circulation of materials and equipment in the Learning Commons.
• Provide high-quality software and hardware support to students, faculty, and staff.
• Monitor patron logon and computer lab workflow.
• Perform initial technology troubleshooting and reporting in labs and classrooms.
• Contribute to departmental trainings and maintain accurate records.

Skills

Customer service

Learning Commons

Tech support

Circulation

Education

Associates degree

High school diploma or equivalent with 2 years experience

Tools

Microsoft Office

Library systems

PC/Mac hardware

Job description

Weekly Work Hours 40

Compensation Range N05-PT

Hourly Rate $26.22 Hourly

FLSA United States of America (Non-Exempt)

Work Location All positions are considered on-site roles.

After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff Position Summary

Responsible for providing support to students, faculty, staff, and community patrons by fulfilling circulation desk functions. Assists students, faculty and community patrons with software and hardware support in the commons, classrooms, and labs.

Required Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College's mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external groups within the Dallas College community.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population.
• Performs other duties as assigned.

Key Responsibilities

Duties and responsibilities include, but are not limited to:

• Assists students, faculty, staff, and community patrons with circulation of Learning Commons materials, technology equipment, and collection maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)
• Assists with departmental educational workshops and training for staff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Dallas College is implementing a "learning commons" model and philosophy. This job position will adapt to that model over time.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other related duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associates degree. Official transcripts required or High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Experience working with library functions and circulation systems.
• Experience working with PC/Macintosh hardware and software.
• Experience working within a " learning commons " environment that enables student success by closely partnering with faculty and across student learning services such as library, tutoring, testing, computing, and media.
• Official transcripts are required.
• Bilingual required.
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific dutie